These terms apply when you buy tickets to the Tees Valley EDI Awards through this website. They sit alongside our website terms and privacy policy. Tickets are sold by Liquid Lime Ltd, Vanguard Suite, Broadcasting House, Gilkes Street, Middlesbrough, TS1 5JA, United Kingdom.
Prices and VAT
Ticket prices are shown excluding VAT, with VAT added at the standard rate at checkout. The price you confirm at checkout is the price you pay. If we have published a price in error we will tell you before taking payment and you may cancel without charge.
Placing an order
Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. Please check that confirmation and tell us straight away if anything is wrong. We may decline an order, for example if the event has sold out or a price was misstated. If we do, we will refund you in full.
Payment
Payment is taken at the time of ordering. Card payments are handled by our payment provider; we never see or store your card details. Where we have agreed an invoice arrangement with an organisation, places are held for the period stated on the invoice and released if payment is not received.
Your right to cancel
Tickets to an event on a specific date are exempt from the fourteen-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That exemption applies here. We are not therefore obliged to refund a change of mind, but see the next section, because we would rather be reasonable than merely correct.
Refunds and transfers
If your plans change, contact us as early as you can:
- More than 30 days before the event: we will refund your tickets in full.
- Between 30 and 14 days before: we will offer a transfer to another named guest, or a credit against the following year.
- Within 14 days of the event: we cannot refund, because catering and seating are committed by then. You may still transfer your place to someone else.
To transfer a place, email us the name of the person taking it, along with any dietary or access requirements.
If we change or cancel the event
If we have to move the event to another date, your tickets remain valid, and you may request a full refund instead. If we cancel the event outright, we will refund you in full. Beyond the ticket price, we are not able to reimburse travel or accommodation, so please book those with that in mind.
Access, dietary needs and seating
Tell us about access requirements and dietary needs when you book, or by email as soon as you can afterwards. We will do everything we reasonably can to accommodate them. Tables are allocated by the organisers; if you would like to be seated with another party, tell us and we will try to arrange it.
Behaviour on the night
The awards celebrate inclusion, and we expect everyone present to treat other guests, staff and venue teams with respect. We reserve the right to refuse admission, or to ask someone to leave without a refund, in cases of abusive, discriminatory or unsafe behaviour.
Under-18s
Guests under 18 are welcome, including young people shortlisted for our youth awards, but must be accompanied by a responsible adult. Alcohol will not be served to anyone under 18.
Problems and complaints
If something goes wrong, please contact us at info@ediawards.co.uk or on 01642 683 055. Nothing in these terms affects your statutory rights. These terms are governed by the law of England and Wales.
